Update #4 (10:29am ET): This is anecdotal, but my Xbox One has updated after around three hours of trying. The update finally initiated like normal, and I’ve been able to update games.

I have not seen other users reporting the same, though. All the same, try your update now. The issue may have been resolved.

Update #3 (9:58am ET): Still no official update, but the Xbox Support team running the support Twitter account is at least aware that users are having issues. They’re offering a canned response, asking for gamertags and, well, that’s about it. Here are a few examples.

Update #2 (9:37am ET): With no official clarification from Microsoft, users are beginning to take to social media outlets in droves with this issue. It’s not just Preview Program members or new Xbox One Owners, it seems. Updates as a whole seem broken as gamers are reporting failed updates for specific games.

Here are a few tweets concerning updates for games like Rocket League and Overwatch.

Update #1 (9:26am ET): This might extend beyond Preview Program members. New Xbox One owners on Twitter are tweeting about not being able to run initial updates on their newly set up consoles.



Original Story: I thought it was just me this morning as I fired up my Xbox One in order to get ready to play Red Dead Redemption. The console did its usual thing to queue up a new update, tons of loading happened and then… this.

Xbox One Updated Problem

There was a problem with the update

You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone/update/help.

Based on my reading and research, this problem is exclusive to Xbox One Preview Program members. Regular Xbox One users are updating fine, at least those with consoles that needed an update this morning, but those of us in the Preview Program? Not so much.

With a wired network connection that my Xbox says is “all good,” stable home internet and a relatively recent update, it’s impossible to get online with my console right now.

I took to Twitter and immediately found piles of users complaining about the same thing.

The early access forums on Xbox.com are seeing the same issue, too. Then there’s the Xbox One subreddit, which, again, hosts preview Program Members with a console that won’t update. A mod of that subreddit removed the post and offered that, “The Xbox One Preview Program is a beta test, and as such bugs may exist.” Cool, thanks dude.

Microsoft remains quiet on the issue. Their offices are in Washington state, so I imagine we won’t hear anything until the Pacific time zone gets to working hours. It is 9am ET at the time of this story’s publication.

We will update this post if the problem is resolved or when Microsoft speaks up.