For many Xbox One users last night, The Witcher 3: Wild Hunt was, in short, unplayable. Players started to report in the early evening that they were getting an error when trying to load the game, and those reports started to pile up fast.

It was discovered, eventually, that digital copies in specific were affected, suggesting that it was some sort of DRM issue. Ironic, considering  CD Projekt Red’s stance on DRM (including a quest in the game poking fun at such things).

Microsoft acknowledged the issue pretty quickly, updating the Xbox Live service status page with the following:

Are you unable to launch or install The Witcher 3: Wild Hunt? We’re working to address this ASAP! Thanks for staying patient. We’ll fill you in as soon as we know more.

Meanwhile, Xbox Live’s Major Nelson, Larry Hryb, was active in the Xbox One subreddit, replying to comments in the thread concerning the error. Hryb received word around 9p.m. EST that the issue should be resolved, and users started to see the fix shortly after.

It’s great that Microsoft was responsive enough to start looking into this so quickly and get it resolved in the same evening, but that it happened in the first place is a huge problem, as paying customers were not able to launch the game they’d bought. This is a rare occurrence, but one Microsoft needs to eliminate entirely.