Many Windows 10 users are unable to upgrade to Microsoft's new Creators Update due to unsupported Intel Atom processors. Four variants of the chip, all based on Clover Trail architecture, are not compatible with the update — but Acer says it is working with Microsoft with the hope that it can change that.

The Creators Update is one of many upgrades Microsoft has vowed to deliver for Windows 10 as part of its "Windows as a Service" philosophy. You might think that if your computer is compatible with early versions of the operating system, it will be capable of running future releases, too. But that's not the case.

After downloading the 3GB update, some PC users — many of them with 2-in-1 devices — have found that they are unable to initiate the install process. At first, it was unclear why Microsoft would allow the update to be downloaded to later block users from installing it. Then Acer published a list of incompatible CPUs, which includes:

  • Atom Z2760
  • Atom Z2520
  • Atom Z2560
  • Atom Z2580

All of these processors are based on Intel's Clover Trail architecture, and they were particularly popular during Windows 8.1's reign between 2013 and 2015. In PC terms, that isn't really that long ago, so it's a shame that support has already been dropped — especially after Microsoft promised long-term support for Windows 10 users.

But don't be too disappointed just yet, because there is some hope. Acer, and other PC makers, say they are working with Microsoft to see if it would be possible to make these CPUs compatible with the Creators Update. They aren't making any promises, but at least they're not giving up just yet.