Now the Un-carrier wants you to love assistance, not despise it. The wireless industry isn’t known for glowing interactions with customers, but the Team of Experts should fix that at least one of the nation’s largest carriers.
T-Mobile, which runs a network for more than 74 million subscribers in the U.S., will use its new branding as a way to better connect people on both sides. Whenever and wherever you need assistance, T-Mobile’s Team of Experts is ready. The nationally-distributed division focuses on individual regions and their customers.
Each region breaks down into areas that’ll have a dedicated group of as many as 40 employees available. As for the employees, they’re not compensated based on how little time they spend communicating with customers. T-Mobile will issue bonuses depending on customer satisfaction.
By reaching out to T-Mobile, you’ll be able to get help immediately. The carrier isn’t putting customers in a time-consuming line that’ll only lead to robots and menus. Instead, T-Mobile says its around-the-clock geniuses are waiting to hear from you by call, text, email, and live chat. Later on, the Team of Experts will be offered on Alexa and Google Assistant.
If you schedule a timeslot and turn out to be busier than expected, T-Mobile will just try again within minutes. The Team of Experts work around your life.
T-Mobile thinks other companies can take advantage of its practices, too. Anyone who commits to the initiative will gain access to the magenta-loving brand’s still-patent-pending technologies. Who knows, maybe it’ll really make customer service not soo awful in a few years.
The Galaxy S20 Ultra's Space Zoom camera is amazing and a bit creepy
The Galaxy S20 Ultra supports up to 100X zoom, which Samsung calls Space Zoom, but is it any good? Can a phone really product usable photos at 100x zoom? We've got our Galaxy S20 Ultra already so join us to find out!
Win an iPhone, iPad and Apple Watch with the Reader's Choice giveaway!
What's the best phone of 2019? Is it the iPhone 11 Pro, Pixel 4 or OnePlus 7T? What about the best laptop, games console, tablet and more? Vote NOW in the Reader's Choice awards and win BIG in time for the holidays!
Here are the best products from IFA 2019!
Here are the products announced at IFA 2019 that were worthy of our Best of IFA 2019 awards. Also featuring MrMobile's single best product at the show!
Streamline your veggie prep with the best salad spinners
No more excuses for skipping out on salads because they take too much work. These salad spinners will shorten your prep time for one or many servings at once.