If you’re a Mac gamer and you pre-ordered Valve’s new Steam hardware, the Steam Link and Steam Controller, or were simply planning to pick them up when they hit next month, you’ve got a bit of a wait on your hands.

Neither, right now, are compatible with Mac OS. The Steam Link device, which allows streaming from a gaming PC to a television in the same house, cannot currently do that on Mac. The controller supports keyboard and mouse emulation, but doesn’t support gamepad emulation.

Users received an email late last week stating that the company is doing everything possible to resolve the problem, but didn’t offer a date on a fix.

To make good, Valve offered two different olive branches to affected customers. The Valve Complete Pack, which normally retails for $99.99 was automatically added to their libraries. This pack includes every game Valve has and, more importantly, will ever release. If Half-Life 3Portal 3, or Left 4 Dead 3 ever surface, the owners of this pack will have access to them, making its value potentially unlimited if we assume Valve is actually going to ever release a game again.

Moreover, if you’re unhappy enough with the delays on either or both of the Steam devices, you can request a refund during the return period, which has been doubled from 30 to 60 days, and keep the Valve Complete Pack. The pack has pretty solid current value and potentially limitless future value, so that’s not a bad proposition either way.

It’s frustrating that the company couldn’t get things working on time, but they have three solid weeks until the Nov. 10 public launch to get things working for the greater public.