Samsung on Wednesday announced an important partnership with uBreakiFix in an effort to provide same-day repair services for Galaxy owners. The program is expected to offer over 300 Samsung Care authorized locations, with more locations to come by the end of 2018. The partnership will expand by a further 200 locations in 2019.
The program will allow customers to schedule an appointment online or walk in and drop their phone off. Samsung said some repairs can be performed within two hours or less, though there are caveats to that claim, like if your device has been damaged by liquid.
"At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products," said Michael Lawder, Senior Vice President of Customer Care at Samsung. "This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it."
According to Samsung, customers can get a front and back screen replacement, battery replacement, port and camera repairs, and other in and out-of-warranty services. Devices supported by the program include the Galaxy S6 up to the Galaxy S9, and the Galaxy Note 5 and Galaxy Note 8. All Plus models are supported as well.
uBreakiFix, which is also an official partner of Google to fix Pixel phones, offers an array of services, from repair tracking to free diagnostics to a 90-day warranty. And it's not just smartphones the company can fix, but game consoles, tablets, and computers, too.
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