Pokémon GO Fest went down in Chicago, Illinois, this past weekend. Attendees spent $20 to partake in an event with some special perks and a social atmosphere.

The problem? That massive crowd caused server issues for the game and made it impossible to play. Pokémon GO Fest was an absolute disaster. A spokesperson for developer Niantic told a small group of press, according to Polygon, that they were horrified.

“Just know that the staff here are pretty horrified with the results, so they want to make good as fast as possible…

…I’m super sorry guys — I’m really sorry especially for everyone who traveled international, East Coast, from all over. So this clearly was not what we were hoping for today. Thanks for your patience.”

Insane. What’s Niantic doing about it. They released an update on their site to outline their immediate steps.

Niantic is taking the following steps immediately:

  • All registered attendees will soon receive an email with instructions on how to receive a full refund for the cost of their ticket. These instructions will be sent to the email addresses associated with your Pokémon GO account.
  • All registered attendees will receive $100 in PokéCoins in their Pokémon GO account.
  • Special Pokémon, Eggs, and check-in PokéStops appearing during Pokémon GO Fest have had their range increased to a two mile radius surrounding Grant Park through Monday morning, July 24. These Pokémon and Eggs will only be visible to Pokémon GO Fest attendees who validated the QR code they received when they entered Pokémon GO Fest. Attendees who were unable to validate their QR code during the event can do so through the special PokéStops through Monday morning.
  • All registered attendees will have the Legendary Pokémon, Lugia, added to their account.

This stinks for the attendees, but the refund for the ticket and in-game goods are nice. Imagine if you paid money to fly across the country for this thing, though? I’d be hot.