I love Overwatch‘s Winter Wonderland event. The content and modes have pulled me right back into the fold after a month or two off for reviewing games. One of the marquee unlocks, as has been the case so far with each event, are the skins.

Mei has a skin. It sits in the legendary tier, typically reserved for skins that dynamically change a character from top to bottom. Mei’s skin, seen in the gallery above, changes her outfit’s color, gives her a Santa hat and turns her into a snowman instead of an ice block.

Fans don’t think it’s worthy of the legendary tier that costs 3,000 credits to unlock and has a much lower chance of dropping in a loot box. They’ve been pretty outspoken with their frustration, and Overwatch Game Director Jeff Kaplan responded to one fan on Battle.net.

He actually apologized for missing the mark. Here’s his full response:

Hi there. Sorry you are disappointed with Mei’s winter skin. We don’t have a specific rule for what makes something Legendary or Epic. We just sort of make a gut call based off of what we think is cool. Coolness is very subjective, and based off of the community reaction it seems like our gauge was off on this one. Our reasoning for it being Legendary was that we completely redid the visual effects for Cryo-Freeze (we turned the ice block into a snowman). We thought that was pretty special and we had done it specifically based on community suggestions from months ago when people were speculating that we might have a winter event. Apparently, lots of people don’t agree with us and that’s ok. It’s all good feedback and we’re learning something for future events.

For people concerned that Mei is not going to get another Legendary for a long time, you need not worry. We have something pretty awesome for her early next year.

Apologies that our “cool meter” was off from yours on this one. We’ll try to align better on future content.

It has to be hard to make skins fans love

Think of poor Zarya, friends. Her legendary skins are terrible, and the closest thing she’s gotten to anything good were her two Olympic skins during the summer event.

I mention that because Blizzard has missed the mark before. It’s not easy making skins that both match the character and ring true with fans. Sure, they had more room to go all out with Mei, but I think they stopped because they thought they did well.

Obviously, they didn’t, but surely their attempt was genuine.