Consumer Reports is giving Microsoft’s Surface computers its coveted recommended badge after pulling it last year. Having the recommendation reinstated is a big win for Microsoft, which had to endure an entire calendar year without the title on its marquee computer, but not without reason.
In August of last year, Consumer Reports stripped Microsoft Surface computers of its recommended badge due to “poor predicted reliability.” It stated the breakage rate for the computers was significantly higher than other computers it had previously tested. Among the computers affected was the Surface Pro, Surface Book and Surface Laptop.
Consumer Reports reportedly held a survey chronicling the reliability of 90,000 Surface computers sold from 2014 and 2017 and discovered their reliability performance wasn’t all that it was cracked up to be.
Microsoft refuted Consumer Reports’ claims but wasn’t able to earn the recommended badge until over a year later. Better late than never. Interestingly enough, among the Surface computers included in Consumer Reports recommended category, the Surface Go, which was released earlier this year, was not included due to poor performance.