HTC has confirmed it will not bring Android 5.0 Lollipop to the midrange One mini 2, despite the handset being less than a year old. The Taiwanese company appears to have tested the software, and it insists that it does not provide a good experience.

“We determined that Lollipop on the One mini 2 will not provide an optimal experience,” HTC told a One mini 2 owner on Twitter. “It isn’t scheduled to receive the update.”

As you might expect, a lot of HTC customers aren’t happy with its decision, or the reason it has given. Not only is the One mini 2 still a relatively new device, but other smartphone makers — such as Motorola and LG — have proven that Lollipop runs just fine on the Snapdragon 400 processor and 1GB of RAM it is packing.

In fact, Lollipop was designed to deliver a smoother experience not only on the latest flagships, but also on more affordable devices with lesser specifications — and in most cases, it’s snapper and more stable than the KitKat software that preceded it.

What makes this decision even more disappointing for HTC customers is that the company promised last February that all One series devices would get the latest Android updates for a minimum of two years as part of its HTC Advantage program.


“I bought the One Mini 2 over the S5 mini because I prefer HTC and was looking forward to lollipop on it,” wrote Kyle Hey on Twitter. “What a mistake.”

“Unprofessional, disrespectful, unthoughtful,” added Ahmet Aydemir. “Literally abandoning those who don’t use a flagship.”

Perhaps the many disgruntled customers can persuade HTC to change its mind. But if it doesn’t, this decision will surely turn Android fans away from any midrange devices the Taiwanese company is planning to bring to market in the future.