It all started after a Redditor received an email from Telus that explicitly stated it would stop stocking the smartphone, and wouldn’t fulfill any additional customer orders, because Google had ceased manufacturing:

“Hello, Please be advised that we have received notice today that Google will be ceasing production of their Google Pixel line and we will not be receiving further inventory of this phone. Therefore we will not be able to fulfill your order for the selected product. We apologize on the behalf of TELUS and Google for this inconvenience.”

Google is building new Pixels

It turns out that’s not the case at all. In a statement to 9to5Google, Google explained that it’s still building the Pixel and Pixel XL and is indeed working to restock retailer channels. That means carriers like Telus and others should soon receive new stock. “We’re really excited by the demand for the Pixel XL in Canada,” Google said. “Telus is currently out of stock of the Pixel XL. We’re working with our partners to restock inventory across our retail channels and we can confirm that production of the Pixel has not stopped.”

Crisis averted, but it doesn’t quite explain why the heck the phone has been out of stock from Google and other retailers for so long. We get it’s in demand, but what are the sales figures looking like?