Google’s managing director of the United Kingdom and Ireland, Dan Cobley, recently posted an apology letter on his Google+ page that addresses the
shortage of LG Nexus 4 units and slow shipments
. He mostly blames the issue on LG and said that Google is working as hard as it can to fix the supply problem.
“I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue,” Cobley said. “Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process. For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.”
Anyone who placed an order who was promised a pre-Christmas shipment should see their orders processed this week. Cobley said he knows that “the people who ordered the Nexus 4 so early are among [Google’s] most committed and loyal users,” and said that Google is doing everything it can to “put things right.”