Batman: Arkham Knight isn’t the only game being pulled from shelves this month because of performance issues. Square Enix has pulled the Mac version of Final Fantasy XIV: A Realm Reborn from sale and offered refunds for those who bought it. Luckily for Square Enix, it has mostly dodged the same scrutiny Warner Bros. and Rocksteady Studios have because of the relatively small Mac gamer userbase.

Director and Producer Naoki Yoshida has addressed the issue in an open letter to fans, promising to do better.

“We have received a great deal of feedback regarding the performance of the Mac version, as well as various problems which resulted from the information we provided prior to its release. For these issues, we apologize.”

Yoshida puts the majority of the blame of the issues on poor communication with retailers in regards to system requirements, and last minute tweaks made to the game before it shipped.

“We have judged that there is still a lack of information on the Mac version and its system requirements. We are planning to make an announcement which will include detailed information on the product, system requirements, and screen resolution. Until this is done, and I am personally satisfied that our users are adequately informed, we will be suspending the sale of the Mac version.

I sincerely apologize for any inconvenience this will cause to those interested in purchasing the Mac version, and ask that you bear with us until sales recommence. For those who already have a Mac version of the game, as service itself will not be suspended, please rest assured you will be able to continue playing as before.”

The reception of Final Fantasy XIV: A Realm Reborn has been universally positive since it first launched. For those who don’t remember, the original Final Fantasy XIV Online release was an, no other way to put it, awful game. Square Enix originally launched it with the idea of making it better through patches over time, but patches can only do so much, Yoshida pulled the game from the ashes, rebuilding it from scratch and made the most exciting MMORPG in a decade with it.

This botched Mac release marks an end to that winning streak, and it’s a shame that nothing lasts forever. Square Enix will come around with a fix in due time.