Apple is launching a long-awaited repair program for the MacBook and MacBook Pro's faulty keyboard. The move comes after a loud contingency of Apple customers decried the butterfly mechanism keyboard's knack for breaking down, with some even taking Apple to court.
Customers complained that the new butterfly mechanism keyboards had a tendency to break down more frequently than the previous generation due to its low profile and unique butterfly hinge. The issue was exacerbated by Apple charging up to $500 to repair the problem.
In the announcement, Apple stated only a "small percentage" of MacBook and MacBook Pro keyboards suffered from issues. That would be the keys either feeling "sticky" or ceasing to work completely. The keys also had a tendency to repeat certain letters and characters unexpectedly.
According to Apple, users affected by the issue can bring in their MacBook or MacBook Pro to a retail store or an Apple Authorized Service Provider to repair the keyboard for free. Among the models included in the repair programs are:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016
- MacBook (Retina, 12-inch, Early 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
That covers just about every MacBook model that comes with the butterfly mechanism keyboards. Those seeking repairs can take advantage of Apple's new repair program now.