J.D. Power and Associates released its 2012 U.S. Wireless Smartphone Customer Satisfaction Study and 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study recently and found that Apple, for the eighth consecutive time, ranked highest in customer satisfaction among all smartphone makers. LG ranked the highest in the company’s traditional mobile phone study.
Apple received a score of 849/1,000 and was followed by HTC with a score of 790, the industry average with a score of 783, Samsung (782), Motorola (777), Nokia (763), LG (742), RIM (740) and HP/Palm (707).
“As the capabilities of wireless phones and their applications continue to expand, allowing customers to more often use their device, handset manufacturers have an opportunity to shape the customer experience and impact satisfaction with better application integration and social networking options,” said Uma Jha, senior director of mobile devices at J.D. Power and Associates. The firm rated satisfaction
Oddly enough, the group found that gamers spend more per month for wireless services than non-gamers. J.D. Power said that gamers spend $13 more, on average, each month than consumers who don’t download gaming applications. Social media addicts spend $12 more per month than those who do not download social media applications, too.
The Galaxy S20 Ultra's Space Zoom camera is amazing and a bit creepy
The Galaxy S20 Ultra supports up to 100X zoom, which Samsung calls Space Zoom, but is it any good? Can a phone really product usable photos at 100x zoom? We've got our Galaxy S20 Ultra already so join us to find out!
Win an iPhone, iPad and Apple Watch with the Reader's Choice giveaway!
What's the best phone of 2019? Is it the iPhone 11 Pro, Pixel 4 or OnePlus 7T? What about the best laptop, games console, tablet and more? Vote NOW in the Reader's Choice awards and win BIG in time for the holidays!
Here are the best products from IFA 2019!
Here are the products announced at IFA 2019 that were worthy of our Best of IFA 2019 awards. Also featuring MrMobile's single best product at the show!
Maximize the battery life of your iPhone X with these battery cases
Not only can these cases protect your phone, but they can also keep the battery going and going.