Apparently there are a whole lot of people out there who don’t care about call quality, “death grips”, network complaints and an endless list of problems so long as they have an iPhone to call their own.
There is an old saying about “the vocal minority”: the idea that those in the minority make the most noise about their unhappiness at a situation because people who are satisfied aren’t as likely to speak up. If a new poll from the Yankee Group, reported by CNN Money, is any indication, people are really, really happy with their iPhones no matter how they might act up.
The new study asked respondents how likely they were to buy the same style smartphone again when it was time to upgrade, and how they felt about their carrier. Surprisingly, 73 percent of iPhone users said they were happy with their AT&T service which compared to 68 percent of users of other types of regular and feature phone users, and 69 percent of users of other types of smartphones.
When iPhone users were asked how likely they were to purchase another iPhone, 77 percent reported that they would buy another of the Apple phones. The same question was posed to Android owners, and only 20 percent of owners of phones using the Google operating system said they would be likely to purchase another one.
Again this is one of those situations where I would love to see the raw data. Which versions of the iPhone where the majority of these people using? Where they all iPhone 4 customers, or where some of them still on earlier versions? For the Android owners, are they still using earlier models that had numerous problems, or are are they running newer versions?
Tech writers and analysts love to talk in percentages and sum everything up in bullet points for easy consumption, but when you think about them for more than a minute, you begin to realize how many questions all the data still leaves unanswered.
Don’t get us wrong, we aren’t bagging on the iPhone and trying to defend the Android OS, but the numbers are so extreme in both directions that you have to kind of wonder how accurate they are and what other factors contribute to those results.
Having been interviewed for numerous surveys over the years, I have actually stopped answering questions when I see there is an obvious bias in the questions to direct you towards a desired result. Without seeing the questions for this survey, it’s just a bunch of numbers to me, but you may find some value in it.
What say you? Do these numbers seem a bit extreme?