You're giving Amazon employees permission to listen to your conversations with Alexa, and you don't even know it. That's according to a new report from Bloomberg, which claims thousands of people at Amazon are listening to what you say to the artificial intelligence.
Apparently, the goal of Amazon's program is to improve Alexa's "understanding of human speech," ultimately making the technology better. The problem is the program isn't opt-in for consumers, but is turned on by default.
Amazon issued a statement to Bloomberg describing the purpose of the program:
We only annotate an extremely small sample of Alexa voice recordings in order to improve the customer experience. For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone.
Amazon's statement goes on to say its employees don't have access to private information when reviewing audio clips, such as names or account numbers. However, Bloomberg's report claims every recording reviewed by an Amazon employee is associated with an account number, device serial number, and the owner's first name.
"The teams use internal chat rooms to share files when they need help parsing a muddled word—or come across an amusing recording," according to Bloomberg's report.
If you feel uncomfortable with Amazon employees listening to your Alexa conversations, you can opt-out of the program through the Alexa app on your phone. However, Amazon warns that turning the feature off may result in new features not working properly.