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Apple is finally addressing the MacBook Pro’s faulty keyboard

by Danny Zepeda | June 25, 2018June 25, 2018 2:30 pm PST

Apple is launching a long-awaited repair program for the MacBook and MacBook Pro’s faulty keyboard. The move comes after a loud contingency of Apple customers decried the butterfly mechanism keyboard’s knack for breaking down, with some even taking Apple to court.

Customers complained that the new butterfly mechanism keyboards had a tendency to break down more frequently than the previous generation due to its low profile and unique butterfly hinge. The issue was exacerbated by Apple charging up to $500 to repair the problem.

In the announcement, Apple stated only a “small percentage” of MacBook and MacBook Pro keyboards suffered from issues. That would be the keys either feeling “sticky” or ceasing to work completely. The keys also had a tendency to repeat certain letters and characters unexpectedly.

According to Apple, users affected by the issue can bring in their MacBook or MacBook Pro to a retail store or an Apple Authorized Service Provider to repair the keyboard for free. Among the models included in the repair programs are:

  • MacBook (Retina, 12-inch, Early 2015)
  • MacBook (Retina, 12-inch, Early 2016
  • MacBook (Retina, 12-inch, Early 2017)
  • MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-inch, 2016)
  • MacBook Pro (15-inch, 2017)

That covers just about every MacBook model that comes with the butterfly mechanism keyboards. Those seeking repairs can take advantage of Apple’s new repair program now.

Apple

Danny Zepeda

Born and raised in Southern California, Danny grew up on a steady diet Pixar, Star Wars and Steven Spielberg movies. Unbeknownst to him, this was...

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