Nintendo halted its new customer review section for Switch games less than a week after the feature went live through the eShop. It’s not entirely clear if there was a specific issue for the takedown regarding unsolicited reviews or if the feature wasn’t functioning properly.
Much like other review sections, Nintendo’s version was meant to quickly tell potential customers what other Switch users thought of the game. But now that the section has been taken down for reasons unknown, these customers must gather their information from elsewhere.
In a statement to Polygon, Nintendo responded to the takedown saying it is evaluating the feature. Here is Nintendo’s full statement.
Nintendo.com recently offered a trial customer review feature to let users share feedback about Nintendo Switch games on our website. The response has been positive, and Nintendo appreciates the time and effort that reviewers put into their thoughtful commentary on the games. Nintendo has removed this feature as we evaluate the future of the ratings functionality on Nintendo.com. We have no estimate on when an update will be provided on the status of this initiative, but we appreciate the enthusiasm shown for the trial.
The statement doesn’t provide any answers for the takedown of the feature, but it sounds as if the feature will eventually return as Nintendo tweaks it. That will be welcomed because the review section was actually quite helpful.
Aside from the standard one to five star rating, Nintendo also asked reviewers to tag that game with tags like “challenging,” “easy to play” and “great value,” and to describe their gaming habits (Nintendo fan, core gamer, casual gamer) to provide context and confirm whether the review had any spoilers.
Nintendo’s specificity in its review section would provide potential customers with a detailed breakdown of what to expect from the game they were choosing to purchase. That sounds very appealing for those seeking as much information as possible. Here’s hoping the feature sees its return sooner rather than later.