When Apple announced its new discounted iPhone battery replacement program, the move was largely met with praise, but not by the iPhone users who had just upgraded their battery at full price. Would they at least be entitled to some form of refund?
Senate Commerce Committee chairman John Thune wondered the same thing and asked Apple about is during a questionnaire on behalf of committee investigation the issue, and Apple’s response was welcoming news to the unfortunate Apple customers.
Apple’s battery controversy began in December when it was discovered that Apple was slowing the performance of older iPhones to account for battery degradation. Once the news broke, Apple discounted the replacement of a battery down to $29 and eventually announced it would give users more information about their iPhone’s battery status with iOS 11.3.
This never accounted for the multiple iPhone users who swapped out their battery at full-price in hopes of better battery performance. This is the crux of Senator’s Thune’s question, who wondered if these users would get compensated for finding about the issue possibly a few days too late and paid full price for a new battery.
Here is his full question: “Has Apple explored whether customers who paid the full, non-discounted price for a replacement battery in an effort to restore performance should be allowed to seek a rebate for some of the purchase price?”
Apple responded, “Yes, we are exploring this and will update you accordingly.”
In short, customers who paid full price may get a portion of the full-price battery replacement in the future through a rebate, but nothing is definitive at the moment.
We should give Apple credit. It has done a solid job of rectifying the issue of degraded batteries. From offering discounted battery replacements to possibly offering rebates for other customers, it’s all translated to helping out iPhone users.
Once Apple reveals more information, we will pass it along to you.