OnePlus’ latest flagship duo can’t stream video from popular services in high definition. The standard feature is currently missing because OnePlus left out Widevine Level 1 DRM, a requirement enabling HD streaming on mobile devices.
Only the OnePlus 5 and OnePlus 5T appear to be affected. Although the company confirmed the omission to The Verge, an explanation was not provided. It’s puzzling considering these aren’t mid-range or low-end products. OnePlus focuses on creating premium experiences, and expecting HD streaming is far from unreasonable. People shouldn’t have to wonder whether their phone, which has a Full HD (1920×01080) display, can stream content in HD.
Services taking advantage of Widevine Level 1 DRM include Netflix, Amazon Prime Video, and Google Play Movies & TV. If you own one of OnePlus’ last two phones, you’ll be limited to streaming video in standard definition.
The next software update for the OnePlus 5 and 5T will enable HD video streaming, but OnePlus didn’t share an expected arrival. Fortunately, though, the company is on the fast side when it comes to releasing fixes. OnePlus could roll out a minor software update this month, or it could include HD video streaming support with the big Android 8.0 Oreo upgrade in early 2018.
With the revelation making its way around the world, customers are starting to press OnePlus for answers. They’d like to know why their phones, which cost them more than $450, can’t do something so simple.