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Google promises software update to address Pixel 2 XL display problems

by Brandon Russell | October 26, 2017October 26, 2017 4:18 pm PST

After saying it would investigate the issues affecting the Pixel 2 XL’s display, Google this week confirmed it plans to issue software updates to ease concerns about the screen’s quality. On top of that, the search giant said every Pixel 2 and Pixel 2 XL will come with a 2-year warranty worldwide.

Google’s Mario Queiroz acknowledged the growing chorus of complaints voiced by Pixel 2 XL users, saying it takes reports of this nature very seriously. On the topic of the screen displaying muted colors, Queiroz reiterated Google designed the screen to feature a more natural and accurate rendition of colors. But it knows people want more.

“Based on the recent feedback, we’re adding a new mode for more saturated colors, which will be made available via a software update to both Pixel 2 phones in the next few weeks,” Queiroz said.

The new display mode will come in addition to the Pixel 2’s vivid mode, which Google said is designed to boost colors by 10-percent.

The other more concerning issue brought up by Pixel 2 XL owners was screen burn-in, which some users have noticed is already occurring after just a few days of use.

 

“We put all of our products through extensive quality assurance before launch and in the manufacturing of every unit,” Queiroz said. “Thorough testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products. Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.”

To ease concerns about burn-in—which will happen in the future regardless—Google said it plans to introduce software updates to optimize the display. One of the features will add a feature that will fade out the navigation bar buttons after a period of inactivity.

Queiroz’s comments come after several users complained about the Pixel 2 XL’s display not being as vibrant or high quality as something offered by the Galaxy S8. Even Samsung used the controversy as an opportunity to take a jab at Google.

We’ve talked about why the Pixel 2 XL’s display problems are such a concern, saying it’s likely deeper than a simple software fix. However, Google feels it can issue updates to fix the issues people have complained about.

It’s great to see Google addressing the issue so quickly, but we’ll have to see if a software update can actually make a difference. Once Google rolls the software out, we’ll be sure to share our thoughts.

Google

Brandon Russell

Brandon Russell likes to rollerblade while listening to ACDC.

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