Google’s bad week just got a little worse. In addition to dealing with the growing controversy surrounding the Pixel 2 XL’s display issues, it now has to explain why it shipped a Pixel 2 to a customer after failing a quality assurance test due to “Cosmetic Damage.”
The customer in question purchased a 128GB Quite Black Pixel 2 from the Google Store, and when he opened it, noticed a long strip of paper was on top of the phone with the “Cosmetic Damage” section circled. This means his phone failed the quality control, but for some reason, it was still shipped out.
Alarmed by the label, he inspected the phone closely to see if he could see any cosmetic damage, but couldn’t find anything. He didn’t want to take any chances with the device, so he contacted Google. Google too was perplexed by the issue because it told him it had never occurred before, so it took a while to sort things out. Luckily, Google is sending out a new replacement unit.
This whole ordeal sounds like a big mix up for Google. While the search giant shouldn’t be condemned for the error—it replaced the phone without hesitation—it couldn’t have come at a worst time.
Google’s build quality is under a microscope given the Pixel 2 XL display issues, and this latest mistake just makes it look even worse. We’ve already warned to stay away from the Pixel 2 XL while Google investigates out the display issues.
Things are just going from bad to worse for Google. It’s time for Google to reign in the controversy or risk the Pixel appeal going up in flames.