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Windows update is locking out Microsoft accounts

by Sean P. Aune | September 25, 2017September 25, 2017 9:00 am EST

Some Microsoft account users are finding that the September update is being less than kind to them.

If you’re still using Windows 8.1, and you have automatic updates turned on, you may have found you can’t log in to your system using your Microsoft account. Don’t worry, you’re not alone. Apparently the September update – known as KB 4038792 – is the culprit. According to ComputerWorld, a Microsoft employee stated this in a Microsoft Answers support forum earlier this month.

This is a known bug in Windows 8.1 after the latest September update. Our Support Engineers are already looking into it and doing their best to resolve it as quickly as possible so as to minimize the inconvenience to our customers. We’ll keep you updated via this thread once a bug fix has been released.

Microsoft is reportedly working on a fix, but no timeline has been stated as of yet. For now you can login with a local account, but not everyone has set one up. There may also be some software you need the Microsoft account for which could be impacted.

As more and more reports keep building up, Microsoft isn’t saying much. There is currently no timeline on a fix, and if you’re locked out of your computer, even a day is going to feel like an eternity.


Sean P. Aune

Sean P. Aune has been a professional technology blogger since July 2007, but his love of tech dates back to at least 1976 when his parents bought...