Get ‘em, Jeff. We’ll wait.
Jeff Kaplan is the Game Director for Overwatch. Like so many of the developers working at Blizzard, Kaplan routinely takes to the Battle.net forums to answer questions, chat with the community and announce feature updates.
On the Overwatch subreddit, one user spotted an interaction between a player who’d been banned and Kaplan. Kaplan called the complainer out with a ton of evidence, and the term that’s being tossed around regarding the exchange is “roasts.”
Here’s the exchange. The complaining player goes by the name “Ceaya.”
Ceaya: “disruptive gameplay”. In quickplay. What.
So much for the reports being verified. Jesus you aren’t even safe in quickplay lol. The system is clearly automated and abusable.
How do you even be disruptive in quickplay?
Jeff Kaplan: We checked the IP address of the account you posted from and found a suspended account.
That account has a total of 2247 complaints filed against it — making it one of the worst offending accounts we’ve seen. The account has also been silenced for a total of 9216 hours. There are 3 gameplay suspensions on the account as well as 7 silences against this account (these are for abusive chat and/or spam). There is also a manual GM account suspension for “massive griefing” levied.
So I’m not sure if that’s the account you’re referring to or not, but someone from your IP has been a less-than-ideal OW citizen.
If that’s not your account, please let us know what the BattleTag is and I’m happy to look into it further. The last thing we want is good, upstanding members of the community being punished unfairly.
I’ll offer this thought that may go against the grain of praising Kaplan and Blizzard. How the heck did it get to 2,247 complaints? Shouldn’t this player have been permanently tossed well before then?
This exchange is fantastic, no doubt, but the toxicity of the community is a large reason for my decision to stop playing Overwatch. Seeing complaints reach a couple thousand on a single account tells me that Blizzard isn’t working hard enough to boot bad players.
Though, sure, epic roast.