OnePlus on Friday provided a statement to TechnoBuffalo in response to the “jelly effect” issue noticed by some OnePlus 5 users. You can read it in full below:
The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.
OnePlus’ statement doesn’t address why the “subtle visual effect” happens, but assures users that “there’s no variance in screens between devices.”
Since launching late last month, the OnePlus 5 has encountered its fair share of small issues, which is to be expected whenever a new device is released. But the “jelly effect” issue has gained more attention simply because of confusion surrounding the matter.
Earlier this week, an official OnePlus Twitter account explained that the “so called jelly effect” was being caused by a users’ “eyes persistence of vision (visual staying phenomenon or duration of vision).” Essentially, the company was saying your eyes were to blame.
The company has since deleted that Tweet, with an official spokesman telling TechnoBuffalo that it does not endorse the messaging of the Tweet that originally went out.
Some users are claiming the OnePlus 5’s display panel has been mounted upside down, leading to speculation that this might explain the jelly effect issue. OnePlus maintains that the effect users are experiencing is natural.