Fans have started a campaign to remind OnePlus of all its broken promises. It focuses on promised software updates for older devices that have never arrived, and outstanding issues with some handsets that are still awaiting a fix.
David Monteiro started the Thunderclap campaign to tell “the tale of several broken promises and how OnePlus went from a community-centric startup that had as its core values honesty and transparency to a yet another company that lies and ignores its customers, especially when it decides to abandon one of its devices.”
Monteiro’s primary focus is software updates. OnePlus pledged at least 24 months of support for the original OnePlus One following its move from CyanogenMod to OxygenOS, but the handset hasn’t seen an update since January 19, 2016 — a year short of that commitment. As for the OnePlus 2, that’s still waiting for Nougat eight months after its public release.
Monteiro points out that the OnePlus 2 has seemingly been forgotten since the OnePlus 3 landed. Not only has it not received Nougat, but it hasn’t gotten the monthly security patches OnePlus previously promised, either. The OnePlus X also hasn’t seen a security patch since last November, while early camera problems are yet to be addressed.
Monteiro also takes issue with promises made by OnePlus co-founder Carl Pei, who, in December 2016, decided to resurrect an old feature in which he wrote letters to the OnePlus community. He promised at least three to test the waters, but only ever managed two, despite stating in an earlier interview that he “realized that one of the most important parts to OnePlus are our fans.”
“I might come off as someone that hates OnePlus or someone with a hidden agenda,” Monteiro writes. “I can say it’s quite the opposite. I’ve dedicated more than two years to OnePlus, by moderating their forums. I’ve even helped out in one of their events at my expenses. I’d do it all again.”
The problem now, Monteiro says, is that OnePlus isn’t the company it once was. Fans no longer appear to be its primary focus, and it “cares more about marketing than it does about its customers.”