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Google’s replacing defective Pixel, Pixel XL units

by Josh Levenson | March 9, 2017March 9, 2017 8:30 am PDT

If you’ve been experiencing an issue with a microphone on your Pixel or Pixel XL, we have some good news — Google has taken responsibility for the hardware-related problem, which dates back to December, and is offering affected customers a replacement device under warranty.

According to the firm’s Support Forum, the bug is said to be present on “less than one percent” of units and can affect any — if not all — of the three microphones on board, usually resulting in the handset not picking up any audio during calls or while recording video.

“The most common problem is a hairline crack in the solder connection on the audio codec,” writes Google employee Brian Rakowski in a comment on the Support Forum. “The other related problems are due to a faulty microphone.”

Replacement units aren’t in the clear

The company has reportedly reinforced the connections on all Pixel and Pixel XL units manufactured since January, so they shouldn’t suffer from the bug. However, it can’t guarantee that the replacements (both new and old) won’t have the same issue.

Josh Levenson

Josh Levenson is an avid technology enthusiast who writes news and the occasional how-to. He's also a self-proclaimed sneakerhead and has been an...