Apple customers are continuing to report issues with defective batteries in the iPhone 6s, suggesting that Apple’s initial estimate that “a very small number of iPhone 6s units” affected by the problem wasn’t quite accurate. Apple is doing right by its customers with a battery replacement program that you can participate in if you’re experiencing problems. A new tool will now let you check to see if your iPhone 6s is part of a known range of serial numbers with battery problems.
You can enter your iPhone 6s serial number into this website, where Apple will let you know if you might have a problem on your hands. If you do, Apple suggests you get your battery replaced to either fix the problem or prevent it. “Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order,” Apple warns, so you probably shouldn’t try to do it with a device that’s simply broken. Apple says you can take your iPhone 6s to an authorized service provider or an Apple retail store (with an appointment) to get started on a replacement. You can also contact Apple technical support.
How to find your iPhone serial number:
If you need help finding your serial number, Apple explains how: “Go to Settings > General > About and look for your device’s serial number, IMEI/MEID, and ICCID. If you’d like to paste this information into Apple registration or support forms, tap and hold on the number and copy it.”
Take that number and then enter it into the website that we’ve linked in the source below.