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Apple now replacing defective iPhone 6s batteries

by Todd Haselton | November 21, 2016November 21, 2016 9:30 am PDT

Apple on Monday announced yet another replacement service for customers. This time the company released details on a program that will replace the batteries in defective iPhone 6s units that unexpectedly shut down. Last week, Apple announced a similar program for defective iPhone 6 and iPhone 6 Plus units that might experience “Touch Disease.” That replacement program costs users $150.

The new initiative was put in place after users began to complain of iPhone 6s units that would suddenly shut down while they were in the middle of something. This isn’t by design, of course. Apple said that “a very small number of iPhone 6s devices” are affected by the problem, including products that were manufactured between September and October of last year. Only a “limited serial number range” of iPhones are in the troubled group, Apple said, so don’t worry if you haven’t experienced any problems yet. Apple also said that customers don’t need to worry about the devices being a safety hazard.

How to replace your defective iPhone 6s battery

The process to get a replacement is relatively simple. If you believe you have a defective unit, you can contact Apple Technical Support to get started on a replacement, or visit an Apple Retail Store or Apple Authorized Service Provider. You may want to call ahead of time to make sure that they’re able to replace batteries first, however, since some stores aren’t outfitted to do that, Apple said.

Apple also noted that customers should not try to visit a wireless carrier since they’re not able to help with this situation at all. Users should back up their data to iCloud or iTunes first, turn off “Find my iPhone” and then completely reset the phone.

It’s a bit of a hassle to go through, no doubt, but at least Apple isn’t charging for this like it is for “Touch Disease” display replacements. Plus, it’s better to know you have a battery that’s reliable instead of one that’s going to automatically shut down your phone during an important phone call. You can read more about Apple’s replacement process at the source link below.


Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...