Samsung still can’t figure out what went wrong with the Galaxy Note 7.
A new report from The Wall Street Journal claims the Korean company has failed to identify why the device was blowing up, a worrying development considering Samsung may introduce a successor next year.
After initial reports broke about the Note 7 catching fire, Samsung executives hustled to figure out a cause. Apparently, the company initially thought the problem stemmed from batteries supplied by Samsung SDI Co., a company affiliate. However, the evidence wasn’t conclusive.
Feeling pressure from consumers and carriers, Samsung decided to recall 2.5 million phones and release new ones that were thought to be safe. Unfortunately, these safe units also caught fire, leading Samsung to cancel the device altogether.
The worst part is Samsung still doesn’t know what caused the Note 7 to explode.
What next for Samsung?
Some industry experts have suggested the issue may come down to Samsung’s software that manages how the battery interacts with other smartphone components. The company’s engineers are allegedly looking into the possibility that the battery case may have been too small.
Samsung told the WSJ that’s it’s still investigating to find the root cause.
The Galaxy Note 7 had all the makings to be this year’s best smartphone. But when Samsung admits it doesn’t even know why that device blew up, you have to wonder how safe its future smartphones will be.