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Galaxy Note 7 replacements officially recalled in US by CPSC

by Todd Haselton | October 13, 2016October 13, 2016 6:00 am PST

Samsung announced early Thursday morning that replacement units of the Galaxy Note 7 are now officially recalled by the U.S. Consumer Product Safety Commission. Until now, Samsung had voluntarily recalled the smartphones while the CPSC investigated the situation. During that time, Samsung stopped manufacturing of the Galaxy Note 7, which meant this day was coming soon.

“The decision to include new Galaxy Note7 replacement devices as part of an expanded recall was made after Samsung stopped the production, sale and exchange of the product on October 10, 2016,” Samsung said. Customers who opt to exchange the Galaxy Note 7 for another Samsung smartphone will receive up to a $100 bill credit; a $25 bill credit will be applied for customers who opt for a different smartphone.

“Customers’ safety remains a top priority and we ask consumers with an original or replacement Galaxy Note7 to power down and take advantage of the remedies available,” Samsung Electronics America president and chief operating officer Tim Baxter said. “We are committed to doing everything we can to make this right.”

Why this matters:

Following multiple reports of fires around the U.S., Samsung voluntarily recalled the Galaxy Note 7 and Galaxy Note 7 replacement units. Now this is an official recall in partnership with the U.S. government. Samsung said it’s also using carrier partnerships to send notifications to devices, talking with customers via social media and email and has a 24/7 toll-free number to call.

Samsung

Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...

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