Samsung on Monday said it’s reaching out to carrier and retail partners to stop sales of the Note 7, pending an investigation. While Samsung hasn’t issued an official recall, we recommend you turn your device in as soon as possible for another, non-exploding device.
The halting of sales come after a particularly bad week for Samsung, which saw five of the company’s replacement Note 7s burst into flames. Worse, a text message received by a Samsung customer suggests the company knew something was up with replacement units and didn’t say anything.
Following these incidents, all four big carriers in the U.S. halted sales of the device, while Best Buy also stopped selling the device to customers. There were also reports that Samsung was putting a hold on production of the Note 7 while the company figures out how to fix the issue.
Galaxy Note 7
Here’s Samsung’s full statement:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority, Samsung will ask carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.
It’s unclear how much longer the investigation will take but it’s writing’s on the wall. When phones are exploding on planes, you know something is wrong. It’s time to return your Note 7 for something else.
Why this matters
The Galaxy Note 7 is, bar none, the best Android phone money can buy. But these current battery issues make it dangerous to own, and it seems like there’s a new incident almost every day. We don’t know how this is going to shake out but the Note brand might be tarnished beyond repair.