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Verizon customers suffer LTE connectivity issues with iPhone 7

by Killian Bell | September 30, 2016September 30, 2016 4:22 am PDT

Verizon customers who have upgraded to iPhone 7 and iPhone 7 Plus are currently experiencing LTE connectivity issues, according to user reports. The bug results in Apple’s latest device regularly losing LTE connectivity at random.

MacRumors reports that “dozens” of complaints have been left by disgruntled Verizon customers on its own forum, as well as on Reddit and the Apple Support Communities. A small few complaints are also from AT&T subscribers.

“I have noticed that when my phone is out of wifi range, it will never automatically connect to LTE but rather get stuck at 3G until I put into airplane mode to reset the network connection,” writes one user.

“Verizon swapped out the sim for me but mentioned that if this issue keeps happening they will replace the device for me.”

Others say their LTE connection drops out at regular intervals for no apparent reason, leaving them stuck with 3G or no signal at all. When VoLTE is being used, the issue can cause calls to drop, so users are advised to disable this feature for now.

All of the complaints appear to come from iPhone 7 and iPhone 7 Plus owners, so it looks like those with older Apple handsets are safe.

Apple and Verizon are said to be passing customers back and forth without offering a solution to the problem. Some say restarting their device, removing and reinserting the SIM card, and turning off HD voice may fix the issue — but only temporarily.

The issue is not fixed with iOS 10.0.2, Apple’s latest public release, or the new iOS 10.1 beta, MacRumors adds. For now, then, all we can do is wait to hear more from Apple or Verizon and hope that a fix is on the way.


Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...