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Galaxy Note 7 recall brings in 26 false reports of exploding smartphones

by Jacob Kleinman | September 22, 2016September 22, 2016 9:00 am PST

Samsung is in the process of recalling millions of Galaxy Note 7 devices, but the company says it’s already received a couple dozen claims that just didn’t pan out. ZDNet reports a total of 26 incidents where someone claimed to have a defective device but turned out to be wrong or even lying about it.

One person in Canada actually sent Samsung a photo of an exploded Galaxy Note 7 they found online, claiming it belonged to them. In Singapore, someone told the company they threw the phone from a car after it caught fire, but couldn’t provide any proof. In other cases, the device simply turned out to be fine or the person making the claim couldn’t be reached.

Samsung noted that the largest number of false reports came from the U.S., where nine claims didn’t pan out. Another two came from South Korea and two from France. The remaining 12 are divided up evenly between the UK, Canada, Singapore, Philippines, Turkey, Vietnam, Croatia, Romania, Iraq, Lebanon, the UAE and the Czech Republic with one per country.

The company is already offering Galaxy Note 7 replacements in the U.S. and began its exchange program in South Korea this week. If you’re still holding onto a potentially faulty Galaxy Note 7, you should turn the power off immediately and return it for a new unit. If you’re not sure about the company’s policy in your country, check Samsung’s website for more information.


Jacob Kleinman

Jacob Kleinman has been working as a journalist online and in print since he arrived at Wesleyan University in 2007. After graduating, he took a...