Apple has promised to provide a software fix for a frustrating glitch that’s plaguing iPhone 7 and iPhone 7 Plus owners with new Lightning EarPods. The issue causes the in-line remote to stop working at random even though audio continues to play through the headphones.
The glitch occurs a few minutes after plugging the new EarPods into the Lightning port. It doesn’t happen every time — but when it does, the in-line remote stops working, preventing you from adjusting volume, skipping tracks, activating Siri, or making calls.
It’s not clear if the problem also affects third-party headphones with Lightning connectors, but it appears to be a common glitch with Apple’s latest EarPods that are bundled with iPhone 7 and iPhone 7 Plus as standard.
You can solve the problem yourself by simply unplugging the EarPods and then plugging them back in again, but there’s no guarantee it won’t just happen again a few minutes later.
Fortunately, Apple is already aware of this problem, and it is working on a software update that will fix it for good, according to Business Insider. Once we get that, you shouldn’t have to worry about it occurring again, though there’s no word on when it will arrive just yet.