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Verizon rolls out important maintenance update for Galaxy S6, S6 edge

by Killian Bell | July 6, 2016July 6, 2016 5:24 am PDT

Verizon has rolled out an important maintenance update for the Galaxy S6 and Galaxy S6 edge that you’re going to want to install as soon as possible. The release fixes a pesky bug that can cause all your data to be wiped after fingerprint recognition fails numerous times.

“The upgrade has been developed specifically to eliminate a software bug which resulted in a Factory Data Reset (FDR) after multiple consecutive failed attempts to unlock a handset using a fingerprint,” explains SamMobile, which was first to notice the update was available.

Samsung’s software is designed to allow ten fingerprint unlock attempts. If those all fail, then it should prompt users for their passcode or password instead. However, with some Galaxy S6 and S6 edge handsets on Verizon, that prompt didn’t appear.

Instead, the handsets would sometimes initiate a factory data reset all by themselves, causing all of your personal data to be lost.

After installing this update, you will get five passcode/password entry attempts after failing the fingerprint unlock ten times. Only after failing all 15 attempts will your smartphone initiate the FDR process to wipe all of your data.

It’s recommended that you install this update as soon as it is available, then. Samsung’s fingerprint scanners have improved significantly in recent years, but it’s still not uncommon for them to act up and decide they don’t like your fingerprint anymore.

If you haven’t already received a notification for this update, you can check for it manually from within the Software Update section of the Settings app.

Verizon SamMobile

Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...