The Division updated to version 1.1 recently, adding a bunch of content. For some, it also removed something pretty important – their characters. Ubisoft knows what’s up and has a fix coming soon.
The disappearance, they said, “was caused by a malfunctioning server that couldn’t synchronize character data correctly and corrupted them instead.”
The game couldn’t read the corrupted data and, as a result, couldn’t see the character.
If your account was affected by this bug, it’s possible you could lose some character progress, as the character will be set to where it was at 12 a.m. PST on April 12. Those not affected by the bug won’t lose any progress.
Ubisoft hasn’t said exactly when the fix is coming, but says it’s coming along “shortly.”