HTC has promised to resolve inadvertently canceled Vive pre-orders for a bunch of affected customers. The company blames the problem on “processing issues with financial institutions,” and says it has already reinstated orders for some customers.
The problem appeared last week, when some Vive customers found that their $800+ orders had been canceled automatically for no apparent reason. According to HTC, banks and credit card companies are at fault. The company told Android Central:
While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges.
It’s not totally clear if affected customers will still see their Vive dispatched during the first wave of shipments, which will begin later this week. You can call HTC on 888.216.4736 to discuss your order if yours has been canceled and you’re concerned about it.
On Friday, HTC’s Shen Ye confirmed that 15,000 Vive headsets had been sold in less than ten minutes after the device was made available to pre-order. That’s pretty incredible when you consider this is still very new technology that comes with a pretty hefty price tag.