Some iPhone owners on Sprint are experiencing data connection issues after updating to Apple’s iOS 9.3 update. The carrier has already acknowledged the issue, and it promises a fix is on its way soon.
iOS users have been plagued by a series of issues since iOS 9.3 rolled out to all last week, including an inability to activate older iPads, and crashes when tapping web links. It has already rolled out a fix the iPad issue, and iOS 9.3.1 promised to fix the latter.
It has done that, but unfortunately for some iPhone owners on Sprint, it did not fix the data bug. A growing numbers of Sprint subscribers are reporting that they are unable to connect to the carrier’s LTE network after updating their device.
Sprint acknowledged the issue in a text message to its customers, which reads, “Your iPhone may be having data connection issues with the recent software update. We’re working quickly to fix. We apologize for the inconvenience.”
Although Sprint promises it is working quickly to address this problem, some customers have been experiencing it for a week now. Hopefully that wait won’t go on too much longer, so be on the lookout for a carrier update on your iPhone if you’re a Sprint user.
In the meantime, some users on Reddit report that they’ve been able to restore LTE connectivity by changing the band their device connects to using this guide.