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Apple will replace your Retina MacBook’s faulty USB-C cable for free

by Killian Bell | February 14, 2016February 14, 2016 10:00 am PDT

Apple has launched a new replacement program for faulty USB-C charge cables that have been shipped with the 12-inch Retina MacBook, and sold separately. Those affected will get a new, redesigned cable free of charge.

“A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue,” explains Apple’s webpage.

“As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.”

It’s easy to establish whether or not your have a faulty cable; those affected have “Designed by Apple in California. Assembled in China.” stamped on them without a serial number. The newer, redesigned cables read the same — with a serial number.

Apple-faulty-MacBook-USB-C

If you have a faulty cable, Apple promises to replace it for free by the end of February when you submit a valid mailing address. You can do so by contacting Apple support. Alternatively, you can get a replacement by visiting the Apple Store, or an authorized service provider.

Apple will replace cables bundled with the MacBook, and those purchased separately. If you bought a new cable as a result of this issue, you may also be eligible for a refund. You have until June 8, 2018 to make a claim.

For more information about this replacement program, follow the source link below to Apple’s website.

Apple MacRumors

Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...

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