You may have heard that those hoverboards everyone got for Christmas aren’t exactly the safest products on the market. If they aren’t knocking “Iron Mike” Mike Tyson to the ground, they’re inexplicably catching fire, leading to plenty of unhappy customers. That’s what happens when you buy cheaply made electronics; they have a tendency to break.
Luckily, if you purchased your hoverboard through a website like Amazon, you can get a full refund. The online emporium has agreed, in conjunction with an update from the U.S. Consumer Product Safety Commission (CPSC), to offer refunds to anyone living in the U.S. or Canada.
In a statement this week, the CPSC said it’s currently investigating companies that make or sell hoverboards in an effort to protect consumers.
“I expect other retailers and manufacturers of hoverboards to take action and offer a full refund now to their customers as well,” said CPSC Chairman Elliot Kaye. “I also expect large-volume online sellers in particular to stop selling these products until we have more certainty regarding their safety.”
Kaye adds that, despite certification from the Underwriters Laboratories for battery packs and power supplies, hoverboards themselves aren’t UL certified. That means even if you purchase (or currently own) a hoverboard that displays UL certification, there’s a possibility they could still burst into flames.
In addition to the simple fact that these hoverboards are prone to catching fire, the CPSC says it’s also investigating falls associated with these products.
“I am concerned, for example, that the current designs of these products might not take fully into consideration the different weights of different users, potentially leading to the units speeding up or lurching in a manner that a user would not have reason to anticipate, especially a first-time user,” Kaye said.
If you purchased a Hoverboard through Amazon, you can contact the company through its “Contact Us” page and file a claim.