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Microsoft: We’re sorry for ‘less-than-perfect’ Surface experience

by Killian Bell | December 14, 2015December 14, 2015 5:10 am PST

Microsoft has issued an apology to customers who have had a “less-than-perfect experience” since adopting one of its new Surface products. The company also says more updates are coming to fix issues with the Surface Book and Surface Pro 4.

Since these two machines made their official debuts in late October, they’ve been plagued by a number of nasty software bugs, causing flickering screens and poor performance. Microsoft has already fixed some of these, and it promises it is “working to issue additional updates and fixes as soon as possible.”

The company has also published an apology on its Microsoft Community forum. “For those of you who’ve had a less-than-perfect experience, we’re sorry for any frustration this has caused,” the post reads.

“Please know that we’re reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback.”

Microsoft recommends that you keep an eye on its support page to ensure you get the latest Surface updates as soon as they’re available.

Despite these issues, Microsoft’s new Surface devices has been fairly well-received since they went on sale, with mostly glowing reviews for both devices; they’re two of the most exciting 2-in-1 devices available today for Windows 10 users.


Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...

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