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Ubisoft in damage control mode after Might and Magic Heroes VII problems

by Ron Duwell | October 13, 2015October 13, 2015 2:40 pm PST

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It wouldn’t be a holiday season without Ubisoft offering up free games as an apology. As this becomes an annual standard, we have our first incident of 2015 thanks to the classic fan-favorite Might & Magic franchise.

Obviously, this isn’t a game on the same scale as Assassin’s Creed or Far Cry, so how could Ubisoft have messed this launch up? Well, fans who ordered a physical copy Collector’s Edition of Might & Magic Heroes VII weren’t happy when the box turned up with no disc inside.

In fact, it didn’t even have a code! These fans had to contact Ubisoft and ask it to activate the game on their Uplay account. It gets even better when many reported they were unable to get a refund because they purchased a digital game… when in fact they purchased the Collector’s Edition specifically for the disc inside!

Whew. Luckily, enough noise was made over this niche series thanks to Reddit, and Ubisoft was forced to respond. Buyers will be getting a free PC copy of one of last year’s games: Far Cry 4, Assassin’s Creed Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition or Zombi.

In its apology, Ubisoft makes it clear that it is sorry you didn’t understand. It had changed the item description after many fans pre-ordered, and that falls on you to know.

Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format.

Refunds have been offered, but physical versions of the game are still not being shipped, and Assassin’s Creed Syndicate looms closer and closer. Ugh, is it January yet?

Kotaku

Ron Duwell

Ron has been living it up in Japan for the last decade, and he has no intention of leaving this technical wonderland any time soon. When he's not...

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