NVIDIA has announced a new recall program for Shield Pro units with faulty hard drives. The company insists that the issue affects only a “small number” of devices, which will be replaced for free.
The Shield Pro’s 500GB hard drive gives those who want the additional storage an alternative to the entry-level 16GB Android TV box for just $100 extra. But for a small few, that hard drive upgrade is turning out to be a big issue.
NVIDIA says some devices have storage drive problems that “can worsen over time,” so the company is encouraging those affected to get their Shield Pro replaced. Unfortunately, finding out whether your device is affected isn’t as easy as typing its serial number into a website.
Instead, NVIDIA says you should be on the lookout for one of the following symptoms:
1) Fastboot menu appears during Upgrade 1.4 (even if system recovers after a system reboot you should get a replacement).
2) Severe and persistent pixilation in all tiles of the top row of the Android TV home screen (text in tiles will be unreadable and does not become clear after a few seconds).
If you suspect your Shield Pro is suffering from these issues, you should contact NVIDIA for a replacement via the source link at the bottom of this post.
NVIDIA says it will ship a new unit out to you as soon as your RMA is approved; you do not need to wait until it has received your old one first. The company will also ship units to countries outside of the U.S. as long as it has the necessary product certifications to do so.
This replacement program comes less than two months after NVIDIA recalled a batch of Shield Tablets for having faulty batteries.