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Samsung on Note 5 S Pen controversy: Read the manual

by Brandon Russell | August 25, 2015August 25, 2015 11:00 am PDT

Careful how you handle your Note 5. One unlucky user found that if you insert the device’s ejectable S Pen backwards (clicky end first), the phone’s functionality will be negatively affected. Samsung has an easy fix for that: Follow the instructions.

Samsung on Tuesday responded to the S Pen controversy currently sweeping the Internet, encouraging users to read the user guide to ensure “they do not experience such an unexpected scenario.”

Inserting the S Pen into the Note 5’s silo the wrong way will not only get it stuck, but if you’re lucky enough to get it back out, the device will no longer recognize when an S Pen is inserted and ejected. Your Note 5 may still work, but it cripples one of the device’s headlining features, which sounds like a pretty critical design flaw to us.

A minority of Samsung fans have responded in predictable fashion: Don’t insert the S Pen in the wrong way! And, yeah, that’s a pretty easy solution, but what if a young child mistakenly puts it in backwards, or you mistakenly slide it in the wrong way after writing down a number? There are scenarios in which this could easily happen—all of them are, let’s be honest, pretty easily avoided. But it will only take one moment of absentmindedness to ruin one of the Note 5’s best features.

Below is Samsung’s full statement. It explains how to avoid “such an unexpected scenario,” but the company has yet to say what users can do if they accidentally insert the S Pen in the wrong way.

We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.


Brandon Russell

Brandon Russell enjoys writing about technology and entertainment. When he's not watching Back to the Future, you can find him on a hike or watching...