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Steam will now refund games “for any reason” up to 14 days

by Ron Duwell | June 3, 2015

Steam Sale

Still punching yourself for buying a $4.99 generic shooter during a Steam sale that you’ll never play? Well, guess what! There’s nothing Steam can do about it now, but a fail-safe has been set up to make sure you don’t fall into that trap again. Buyer’s remorse should now be a thing of the past!

Steam has enacted a new refund policy that will give your money back “for any reason” up to 14 days. Of course, you can’t have played the game for over two hours, meaning no… you can’t beat the game within two weeks and apply for a refund. Steam is not a free rental service.

“Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it.”

Better be careful with smaller indie games though. Plenty of those can be beaten in under two hours.

The decision comes at a time when Steam frequently butts heads with the EU’s Consumer Rights Directive, which says that all digital purchases must have a 14 day refund period period or until “performance” has begun. Currently, purchasing a game through Steam involves clicking on an agreement that waves your right to a refund. That doesn’t fly well with a lot of policy makers. The law currently states:

“The trader must first obtain your explicit agreement to the immediate download or streaming, and you must explicitly acknowledge that you lose your right to withdraw once the performance has started.”

It’s shaky at best, but most likely Steam wants to jump out in front to avoid problems of litigation somewhere down the line. It’s the proper move to make, and all you Americans can thank Europe for making this to happen.

Eurogamer

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Ron Duwell

Ron has been living it up in Japan for the last decade, and he has no intention of leaving this technical wonderland any time soon. When he's not...Ron has been living it up in Japan for the last decade, and he has no intention of leaving this technical wonderland any time soon. When he's not...


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