It hasn’t been a fun past few weeks for Lenovo, but the company is doing everything it can to earn back consumer trust. Following the discovery that Superfish was coming pre-installed on computers sold after September 2014, Lenovo immediately responded by disabling the software on all of its products. And after admitting it really messed up, the company is making a bigger commitment to a “cleaner, safer PC” by promising to reduce the amount of preloaded applications that come on its machines.
Not only that, but anyone who owns a Lenovo PC affected by the issue is being offered a free 6-month subscription to McAfee LiveSafe service; if you already have a subscription, you’ll simply get a 6-month extension.
“The event of last week reinforce the principle that customer experience, security and privacy must be our top priorities,” Lenovo said.
Lenovo says it will instill the new changes immediately, and that when Windows 10 launches later this year, its computers will only come installed with the OS and software necessary to make the computer run well. “This should eliminate what our industry calls ‘adware’ and ‘bloatware,” Lenovo explained. “For some countries, certain applications customarily expected by users will also be included.”
Going even further, Lenovo says it will post information about all the software that it installs on its PC, with clear explanations of what each app does. Lenovo knows it messed up, and it’s doing everything it can to make that right. If that means being as transparent as possible, so be it.
“We believe that these steps will make our technology better, safer and more secure,” the company said.