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BlackBerry investigates fix for Passport’s screen flickering issue

BlackBerry Passport-8

Has the new BlackBerry OS 10.3.1 update been causing the screen to flicker on your Passport? Don’t worry — you’re not the only one. The good news is, BlackBerry is investigating the problem and working on a fix, but it’s currently unclear when that will be available.

The flickering issue first appeared in early leaks of the 10.3.1 software, CrackBerry reports, but it’s still present in official releases, which started rolling out late last week. As a result, lots of Passport users have been taking to social networks and forums to complain about the issue.

And rightly so! No one wants a flagship smartphone with a gorgeous high-resolution screen that flickers erratically as and when it feels like it. What’s most frustrating is that no one really knows what causes it; it seemingly happens completely at random.

But according to BlackBerry Product Manager Michael Clewley, the Canadian company “may have a fix” that is currently in testing. Providing it is successful, we hope it will roll out to users in a pretty speedy fashion. In the meantime, there is a trick that could help.

“As a workaround for the Passport flickering issue we’ve seen a daily reset reduce the amount it happens,” Clewley tweeted. And if that doesn’t work for you, CrackBerry suggests using a 10.3.1 autoloader to wipe your existing software and start with a fresh install.

If you’re a Passport owner who’s lucky enough not to have experienced this issue, this is what it looks like:

If you haven’t already updated to the latest 10.3.1 software, and you don’t mind waiting, it might be best not to install it on your Passport for now. As soon as BlackBerry’s fix is rolling out to users, we’ll update you.

Killian Bell

Killian Bell is a 20-something technology journalist based in a tiny town in England. He has an obsession with that little company in Cupertino...