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Samsung apologizes for “error” that sneaks ads onto Smart TVs

by Todd Haselton | February 11, 2015February 11, 2015 8:00 am PDT

GG2013 - Samsung UN60ES7500 TV - Product - Hero

Users on Reddit are reporting that Samsung TVs are automatically inserting advertisements for Pepsi into movies and TV shows that they’re playing on their Samsung Smart TVs. Apparently it stems from folks who are playing their own movie files through third party programs, such as Plex, and the ads are appearing on files that, played elsewhere, don’t show ads at all.

“I watch most of my TV shows on a Samsung Smart TV and it has been fantastic for the past year,” Reddit user beans90 explained. “Recently it has been stopping halfway through a show or a movie and has played a Pepsi ad that is muted. It does not do this on any other platform (PC, PS4, tablet) has anyone else experienced this?” It appears that the problem is only occurring in Australia.

“We are aware of a situation that has caused some Smart TV users in Australia to experience program interruption in the form of an advertisement,” Samsung told TechnoBuffalo in a statement. “This seems to be caused by an error, and we are currently conducting a full and thorough investigation into the cause. This situation has been reported only in Australia. We would like to apologize for any inconvenience this may have caused.”

One Reddit user named jlasher explained that Samsung Smart TVs have ads on by default, and suggested navigating to Smart Hub > Terms & Policy > Yahoo Privacy Policy and disagreeing with the terms to avoid advertisements for now.

This is just the latest ding against Samsung, which came under fire earlier this week after reports revealed that its Smart TVs were set to “always listen” to user’s commands, which could be provided to third-parties. Samsung has since changed its policy on that matter, and we hope this issue is resolved just as quick.

Reddit GigaOm

Todd Haselton

Todd Haselton has been writing professionally since 2006 during his undergraduate days at Lehigh University. He started out as an intern with...